Catalyzing the Community

To succeed with a community, you must find and motivate seed members. Your own staff must participate and meld with the outside members. The community must be promoted as a truly useful tool for the users and not simply a marketing conduit.

Quality of Service

By providing infrastructure used by many organizations, a high level of quality of service (QoS) is required. Implementation of the infrastructure should provide redundant safeguards to provide consistent availability.

Corporate Cultural Adaptation

Your support organization must learn to work in an open community. In the shared environment, the effort of each support staff member will be multiplied as many users benefit from each response.

Latest Crossings™

EuroOSCon: Amsterdam, October 17-20

Opensource Conference in Europe

June 24, 2005

Community Co-creation

Developing in the open can provide benefits beyond the value of the intellectual property.

June 07, 2005

Market-Makers, Supplier Communities, and Micro-Economies

Maybe the middle-man isn't so bad.

April 16, 2005

Creative Commons for Code

The Creative Commons Open Licenses are very popular for content creators. I predict we will see a lot of opensource code licensed in this manner, and it makes sense!

April 14, 2005

The What, Why and How of Opensourcing Your Code

The conference slides are now available.

March 31, 2005

...more...